There are three ways to create a ticket
1. Create a ticket by signing into this portal with your school google account
2. Manually fill in the required fields (not recommended)
3. You can email IT support directly
at [email protected] (This will automatically create a ticket for you
)
Creating a ticket by signing in
To sign in and create a ticket click "sign in" at the top right of the screen.
Enter your school email address (@prescottsouthern.sa.edu.au)
Enter your password
Click the "add ticket" icon at the top right of the screen.
Enter a title for your ticket in the "subject" field
Write a description of your problem, (include details such as time of incident, location and due date)
You can add an attachment if required.
Click the submit button, you should be notified that your ticket has been created. You can now view and edit your tickets.
After your first sign in you will remain signed in.
Creating a ticket without signing in
To create a ticket without signing in click the add ticket icon at the top right of the screen, you will need to enter your name and email address.
Please note if you do not sign in you will not be able to see the status of your ticket. You will receive response via the email you have provided.
If you are having trouble submitting a ticket you can email IT support directly
at [email protected]This will automatically create a ticket for you